HP SM 9.5 - Null pointer exception is thrown while downloading installation pack

Hello Team,

We are trying to download the installation pack of HP service manager 9.5 but after selecting quantity and sharing our details we are getting 'null pointer exception'. Please suggest the solution as we need to check with latest HP SM 9.5 and need to integrate it with our product.

We are using HP products through partner services.

 

Thanks in advance!