Dublicate interactions by inbound e-mail with through SC Auto.


SM 9.30

SC Auto 4.0.2


Users sends email to xxx@yyy.zz, then SM creates interaction via SC Auto.

Sometimes SM creates 2 interactions by 1 email, but in eventin have only 1 event.


This does not often happen, but the problem is. I can't understand and keep track of the reasons for duplication.



Someone had to deal with an issue, any ideas?