I am looking into onboarding more departments in our company into HPSM.
For the sake of keeping things simple and easy to follow, how would I go about organizing and separating specific portions of HPSM?
For Example: If I create a Interaction, and the Service Recipient is "Customer A", this customer is only supposed to have Primary Affected Service of "Service A" but the Operator can see "Service A, Service B and Service C" in the list.
Is there a way to limit it to only "Service A" for "Customer A" and "Service B" for "Customer B"?
Would this be through Mandanten? Configuration Management? Contacts?
If any of the above, could someone get me started with how to configure this?
Thanks for the help!