In our environment (SM9.40 PD), when we close an IM, all it's related sloresponse records get deleted. HP have told me that OOB that does not happen, so I have sent them a trace to see if they can figure out why it is happening for us. I thought I would also check here to see if anyone has already come across this issue and knows the answer.
In my trace I can see that it is happening based on the sla.delete.sloresponse RAD panel in the sla.refresh.active RAD app, but I still cannot trace back to see what the origins of the delete decision are. I assume there is some setting, or configuration that says delete, or don't delete, but I could not find it in any obvious place. Any help would be appreciated.