Message identifying the user locking a record

Hi,

In our Incident Management environment, if a user tries to edit an IM ticket that is in the process of being edited by me, a message comes up on their screen saying "Function not available, requested resource in use by: ahansen". In Request Management when they try to edit a Line Item that is being edited by me the same message comes up, except it says "Function not available, requested resource in use by: unknown user/task". The message itself can be found in the scmessage file, but the last part is a variable, so does anyone know where the users login id is captured from in Request Management, for the purpose of being used in this notification message, or know how I can fix this message in Request Management so it will identify the user as it does in IM?

Audrey Hansen
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  • Hi Audrey, a little digging found where this comes from, but not an answer for you...if you search RAD for that scmessage, it is in lock.denied.msg. Below is the code that gets the username. get.lock.owner must be a binary function, there is no rad listing for it. Based on all that, I'm guessing the rad is unable to determine the owner. Perhaps a full debug trace would show you something-or not. I'd report this to support and see what they say.

    $L.owner=get.lock.owner($L.resource.name)
    $L.user.name=nullsub($L.owner, "unknown user/task")
    $L.msg=scmsg(1153, "us", {nullsub($L.owner, "unknown user/task")})

    Hope that helps! Malcolm
Reply
  • Hi Audrey, a little digging found where this comes from, but not an answer for you...if you search RAD for that scmessage, it is in lock.denied.msg. Below is the code that gets the username. get.lock.owner must be a binary function, there is no rad listing for it. Based on all that, I'm guessing the rad is unable to determine the owner. Perhaps a full debug trace would show you something-or not. I'd report this to support and see what they say.

    $L.owner=get.lock.owner($L.resource.name)
    $L.user.name=nullsub($L.owner, "unknown user/task")
    $L.msg=scmsg(1153, "us", {nullsub($L.owner, "unknown user/task")})

    Hope that helps! Malcolm
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