Message identifying the user locking a record

Hi,

In our Incident Management environment, if a user tries to edit an IM ticket that is in the process of being edited by me, a message comes up on their screen saying "Function not available, requested resource in use by: ahansen". In Request Management when they try to edit a Line Item that is being edited by me the same message comes up, except it says "Function not available, requested resource in use by: unknown user/task". The message itself can be found in the scmessage file, but the last part is a variable, so does anyone know where the users login id is captured from in Request Management, for the purpose of being used in this notification message, or know how I can fix this message in Request Management so it will identify the user as it does in IM?

Audrey Hansen
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