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SMA-SM Service portal search case sensitivity

Chen Chen
Micro Focus Employee

SMA Service Portal 2021.11 with Service Manager 9.64 environment, having Smart analytics enabled for search catalog items. 

When searching catalog items in Service Portal, it appear to be sense sensitive. for example, when search for "Dell", all items will appear, but when search "dell" it does not return any results. 

The Smart search on Service Manager agent portal works fine. 

It would be appreciated if anyone knows there is case sensitive configuration for SMA service portal? 

  • 0 Micro Focus Employee

    Moving thread to the appropriate product group.


    Jessica Roth
    Micro Focus Community Manager
    If this answered your question, please mark it as "Suggest as Answer" or "Verify as Answer".
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