MS Lync2013 issues with HP Service Manager 9.41

Dear All,
 

we are using openfire 3.9.3 and HP servicemanager9.41, we integrated HPSM with MS Lync using openfire,
 

but when i start communicate from HPSM to Lync users,lync agent is stopped abnormally and not able to chat with lync users,

when i check logs in lync agent folder, it has only below information,

LyncAgent - LyncAgent is starting up....

LyncAgent - LyncAgent is starting up....

LyncAgent - LyncAgent is starting up....

and from windows task manager, lyncagent.exe process keeps on suspending and running, because of this lync agent, we are not able to communicate with lync users,
 

Kindly let me know how to troubleshoot this issue, 

Thanks,

Jagan