HPSM 9.41 Chat server not connected

Dear experts,


i have installed SM9.41, and open fire and setup the LWSSO for SM web tier,server and open fire, i have deployed the apache 2.4.18, and i have enabled configuration settings in SM ,

when logout and login back again in SM, it says "you are not connected to collaboration server",

Kindly let me know how to resolve this issue.