I am new to the service manager and going through the POC of a tool in which I need to create an SLA for incident management. Can anyone guide me on how to create an SLA which would help me to attain an objective of
1. If a priority 1 incident is raised an SLA should be applied to it stating 25 %. 50% and SLA breach
I have already created an SLA and SLT under process target tab of SLA but when I raise an incident there is no SLA shown in the process tab.
Can anyone help me on this.
Thanking you in advance.
Note: Please refer to screenshot for better understanding