Hover-over popup window input that differs from the field's input - full names vs logins

Hello

we cope with easy business desire - showing full names in fileds like contact, service recepient, assignee etc. and displaying details in hower-over window (popup window). The problem - it seems that popup window only works if input is the same like filed input of the filed which "triggers" the popup window. And if the files contains full name (which are ambiguous) then message "More than one record found" is shown instead of deatils.

Is ti possible to change popup input (link) to different field. E.g.  asignee field showing full name however popup windows (enabled for this field) woul use assigne.login as input... ?

Any trick ? :) Kerob

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  • Hello Kerob

    hope you are doing well.

    according to your descrition since this is customized what needs to be done firstly is the configuration you already have in your system, for sure, a RAD will need to be configured.

    Since troubleshooting is neeeded, could you please proceed to open a SM case with Service Manager team?

     

  • Hello Carlos,

    yes I will to. The point is that if field iput <> popup input the popup window stops working instead of loading data and showing the expected content. If field input == popup input then eveything works fine - however then it cannot be used to solve e.g. showing  contact full names (input = contact full name) and in related popup window showing contact details (input = contact name because this is the primary key). Kerob

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  • Hello Carlos,

    yes I will to. The point is that if field iput <> popup input the popup window stops working instead of loading data and showing the expected content. If field input == popup input then eveything works fine - however then it cannot be used to solve e.g. showing  contact full names (input = contact full name) and in related popup window showing contact details (input = contact name because this is the primary key). Kerob

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