how to get export of all records and including the records where status=closed

Hi,

In HPSM 9.40, in Service Desk, we are able to view and export all the details of records except the one with the "status=closed"

 

what is the best way to get export of records which will also carry the details of records having "status=closed"

 

Thanks and Regards

Hemant Vaswani

  • Hello,

    are you making that export from the search result? If yes then the search result should return the closed records as well.

  • Hello,

    are you making that export from the search result? If yes then the search result should return the closed records as well.

  • Hello,

    are you making that export from the search result? If yes then the search result should return the closed records as well.

  • Hi, Vaswani

    1. Export a record list to a text file
    Applies to User Role(s):

    All users

    To export a record list to a text file:

    Open a list of records. For example, open a list of open incident records.
    1.Click Incident Management > Search Incidents.
    2.
    Select Open status, and then click Search.

    A list of incident records opens.

    Note:  You can click More or the More Actions icon and then click Modify Columns, so that only those columns containing data that you intend to export are displayed. You must keep the column that contains the key field.

    3.From the record list, click More or the More Actions icon, and then choose Export to Text File.

     

    2. Export a record list using an export description record
    Applies to User Roles:

    System Administrator

    To export a record list using an export description record:
    1.Click Tailoring > Database Manager.
    2.Type the form or table name that contains the records to be unloaded.
    3.Select the Administration Mode option. You must select this option to ensure that HP Service Manager displays the unload options in the target form.
    4.Click Search.
    5.Select the form used to search for records.
    6.Fill in optional search criteria, and then click Search.
    7.A record list appears. Click Mass Unload.