What would we the easiest way to get an SLT id.'s flag status in the export of reports.
i.e., we have and SLT id for interaction records which measures the time taken for change of "open" status to "work in progress" , if this time is within 30minutes the flag is achieved else breached.
we want to capture the monthly report of all records logged, howe do we get it.
Thanks and Regards