Link is not filtering with a letter in the array field.

Hey guys,

I works on Service Manager 9.41

I have link line related with a array field.

>>without query

when I enter a letter , showing services begins with this letter
but this method show all device types. I want only type: bizservice

so I add a query

>>with query

when I enter a letter

This time, It shows the services I want with type:bizservice

But It does not show the services begins with the letter.


Thank you so much,

  • Hello ceyhun,
    Thanks for reaching us.

    Could you please provide a little more explanation about this? With that, I can check on an OOB environment and hopefully provide you an advice.

    Jose L. Arias


    If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

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  • Hey again,

    1-without query.jpg
         I add a link line without query at like this photo.  file: cm3r
    2-without entering letter 448 CIs including bizservice and computer types.jpg
        Directly, I push to comfill but  listing all CIs  in all types such as bizservice, computer But I want to see only CIs with bizservice type
    3-with entering letter , shows all CI types begins with letter.jpg
       Create new change
        I typed a letter, for instance "T" .  Thus, It shows CIs begins with letter T.  But I see CIs with bizservice and so on. Watch this space! I want to see only CIs with bizservice type.
    4-with query, to shows only bizservice type.jpg
       I add a query like that: $query="device.type"=\"bizservice\""
    5-without entering letter , shows only bizservice type this is ok.jpg
       Again, create new change
       Directly, I push to comfill and It shows CIs with only bizservice type.  Result I want is that.  This is OK.
    6-with entering letter, shows all bizservice CIs again this is the problem.jpg
       Create new change
      I typed a letter, for instance "T" .  But It shows all CIs with bizservice type. This is not OK.
    In short,
    I want to see CIs begins with "T" only in bizservice type.
    I tried to explain my problem. Hope, you will help me.
  • Hi ceythun,

    try something like this:

    $L.fieldvalue=nullsub(cursor.field.contents(), "")
    if ($L.fieldvalue~="") then $query =(" and\"" $L.fieldvalue "\"")

    I just can't check it here by myself but maybe it works...