We are using approvals with the Service Catalog while the record is still an interaction. I have created an html email that will send if the record receives a denial, but I would like to include those approval comments or data from the approval log in the email.
these fields are in the incidents table :
Approval Comments field=$L.aplItem.comments
Approval Log field=action
I am unable to get the information to show in the email
We are using SM HPE 9.50 with Process Designer