We are using Service Manager 9.33 and I need to configure our alerts. I have tried using the documentation from HP and have even had a ticket open with HP for almost 4 months now with no success.
Here is what I am trying to setup:
1. A html email to be sent to the assignee of a RFC that is in the Registration Phase at 8am every Friday.
2. A html email to go to the Assignee of a RFC that has passed the planned.start
I was able to trigger an alert for the planned.start however, the notification that is triggered is not what I am looking for. All I receive is the following notification:
HP Service Manager Operator: alert
Line Item C000012374 is almost due.