Service Manager User Group - Monthly meetings for SM technical practitioners

2 Likes
 

Service Manager User Group-Max-White Background 400x200.png

Welcome to the SM User Group! The User Group meetings provide implementers with the opportunity to learn and exchange information on technical topics with Micro Focus subject experts, partners, and SM user peers. These monthly discussions are best suited for those with implementation expertise and/or previous training. 

 

WHEN Monthly Tuesday or Thursday (see schedule below) 

WHEREREGISTER HERE for the live meetings, then block your calendar and check back here regularly for topic updates. 

WHAT: The calendar of topics and dates will be updated in the table below. You may also want to subscribe to the Q&A and Learn online communities here. 

 

There are three types of meetings: 

Feature Spotlight – Join these sessions to get a deeper understanding of new or existing Service Manager and SMA-SM (mixed mode) features and capabilities. Our product experts will provide demonstrations, host discussions, and answer common questions. The format for these meetings include feature drill-downs, using SM or other Micro Focus technologies, best practice sharing, and practical use cases with crawlwalkrun scenarios for specific capabilities. 

Release Readiness – With each release of SM or SMA-SM we host Release Readiness meetings to help you prepare for the upcoming release. We discuss what is being introduced and the value of adopting the new capability into your business, and provide practitioners with the details of what changes, enhancements and new capabilities are included for your implementation and technical considerations. We also recommend reviewing the release documentation and attending the Feature Spotlight drill-down sessions which provide greater details about the release. 

Office Hours – This open meeting provides an opportunity for SM users to ask questions and engage with the product experts and your peers. You can provide suggestions for future Feature Spotlight topics, and share your own best practices and tips. 

 

Upcoming Sessions 

Monthly discussions Tuesday or Thursday at 14:00 PM UTC are technical deep dive for those with implementation expertise or previous training. 

Date 

Topic 

 

Spotlights – Previous Meeting Recordings 

(Jump to Release Readiness recordings below) 

Topic 

Recording 

SM 9.71 Release Readiness

Recording

Spotlight: Feature Tracker 

Aug 31, 2021

Recording

SMA-SM 2021.08 Release Readiness

July 14, 2021

Recording

Service Manager Special Interest Group

June 29, 2021

Recording

SM - MS Teams Integration 

May 27, 2021

Recording

Spotlight: SM 64-bit Transformation

Mar 30, 2021

Recording

Spotlight: IR Solution 

Jan 28, 2021

Recording

Accessibility Improvements 

Sep 29, 2020 

Recording 

Technical Drill-down: Cloud Deployment  

Aug 25, 2020 

Recording 

Special Interest Group 

  1. Service Manager Updates and Roadmap 
  2. Mixed Mode and SM Resources 
  3. Dual Mode 
  4. SMAX Demo for SM Customers  
  5. SM Evolution to SMAX 

Jun 2020 

SM updates and Roadmap

Recording 

SMA-SM (Mixed Mode)

Recording 

Dual Mode

Recording 

SMAX Overview

Recording 

SM Evolution

Recording 

Smart Email Overview

Jun 3, 2020 

Recording 

SM In-tool Report Overview

Mar 31 2020 

Recording 

SM 9.64 Client Improvements, e.g. hashtag….     

Feb 25, 2020 

Recording 

Technical Drill-down: Smart Search 

Dec 10, 2020 

Recording 

Native Release ControlEnhanced Change Analytics 

Oct 29, 2020 

Recording 

 

Important info about Flash EOL that impacts your usage of SRC 

Sep 24, 2019 

 

Mixed Mode Early Adopter Best Experience Sharing 

Jun 25, 2019 

Recording 

SMA Service Portal for SM Technical Drill-down 

Mar 21, 2019 

 

 

Release Readiness – Previous Meeting Recordings  

Release 

Recording 

SMA-SM 2021.02 Release Readiness

Feb 2, 2021

Recording

 

Service Manager 9.70 Release Readiness  

Nov 19, 2020 

Recording 

SMA-SM 2020.11, Asset Manager 9.80 and CIT 9.90 Release Readiness 

Nov 10, 2020 

Recording 

SMA 2020.08 Release Readiness for SMA-SM 

Jul 21, 2020 

Recording 

SMA 2020.05 Release Readiness for SMA-SM 

Apr 14,2020 

Recording 

SMA 2019.11 Release Readiness for SMA-SM 

Oct 21, 2019 

Recording 

SMA 2019.08 Release Readiness for SMA-SM (including SM 9.63 update) 

Aug 7, 2019 

Recording 

2019.05 Release Readiness for SMA-SM 

May 30, 2019 

Recording 

2019.02 Release Readiness for SMA-SM 

Feb 27, 2019 

Recording 

 

Labels:

Announcement
Education-Training
User Group
Webinars
Comment List
Anonymous
Parents Comment Children
No Data
Related Discussions
Recommended