Hey, I'm wondering what could be the root cause of this issue.


Doing Assisted Modeling using a custom query to create relationships between CIs, everything works fine until I try to re-log and sometimes that borks the system.

After that the page only displays the following error message:
Failed to connect to UCMDB server

Looking into the server logs, there's just the following being spammed over and over:
Token Expired!!!
ValidationPoint can not redirect, since authenticationPointServer [null] or authenticationPointUrl [secure/authenticationPointURL.jsp] is null. RequestInfo is [...] RequestQuery is [EMPTY]

The issue seems to persist after restarting, initially the fix was to review the authentication configuration as the error messages are related, one tenant was misconfigured with an outdated password, updating it fixed the problem until it broke again just a couple hours later.