UCMDB Tip: XML Enircher service can not startup in UD 10.10

If you come across a situation where XML Enricher Service stopped unexpectedly and can not start up, you might want to check the following:

 

- WrapperEnricher.log under <probe_install_dir>\runtime\log directory

- XmlEnricherService.log

 

  You might see OutOfMemory errors and/or EXCEPTION_ACCESS_VIOLATION errors.

 

If JVM crashed due to OutOfMemory issue, please check whether this issue happened during loading of SAIs or processing a scan file. If it happened during SAI loading, as a workaround, please enlarge the JVM heap size or switch to DB mode.

If you see that the problem happened during processing of a scan file, please remove the problematic scan file which caused the crash.

Tags: