If you come across a situation where XML Enricher Service stopped unexpectedly and can not start up, you might want to check the following:
- WrapperEnricher.log under <probe_install_dir>\runtime\log directory
You might see OutOfMemory errors and/or EXCEPTION_ACCESS_VIOLATION errors.
If JVM crashed due to OutOfMemory issue, please check whether this issue happened during loading of SAIs or processing a scan file. If it happened during SAI loading, as a workaround, please enlarge the JVM heap size or switch to DB mode.
If you see that the problem happened during processing of a scan file, please remove the problematic scan file which caused the crash.