UCMDB Support Tip: UCMDB SM Integration Federation feature does not work

If you set the use.global.id parameter in the adapter's sm.properties file to true, the federation feature does not work.


Setting the parameter to false

When you deploy the adapter on the UCMDB standalone server (which is defined as a global-id generator by default), globalId and ucmdbId are the same thing. For this reason, setting this parameter to false can meet all of your needs satisfied by setting the parameter to true.


When you deploy the adapter on a non-standalone UCMDB (for example, BSM's RTSM), setting this parameter to true is not supported. In addition, HP does not recommend integrating the non-standalone CMDB (for example, BSM's RTSM) with Service Manager.