XML Enricher service will not start

I have a probe where the XML Enricher service will not start.  I've tried stopping / starting the service, rebooting the server and no luck.  Any ideas where to look to diagnose the issue?  Any help is appreciated.

 

Bob

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  • Thanks for the reply.  We are on 10.33 CP24 and the error log states:

     

    <2018-04-25 05:30:42,374> [WARN ] [XmlEnricherMonitorThread] (?:?) - Service UCMDB_Probe_XmlEnricher failed during starting up. Service NOT started.
    <2018-04-25 05:30:42,374> [WARN ] [XmlEnricherMonitorThread] (?:?) - Failed to start UCMDB_Probe_XmlEnricher!
    com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.ManageServices$ManageServicesException
     at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.ManageServicesJNA.waitForStartPendingService(ManageServicesJNA.java:110)
     at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.ManageServicesJNA.startService(ManageServicesJNA.java:75)
     at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.XmlEnricherService.startSrv(XmlEnricherService.java:45)
     at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.XmlEnricherMonitorService$XmlEnricherMonitorThread.startXmlEnricherServices(XmlEnricherMonitorService.java:462)
     at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.XmlEnricherMonitorService$XmlEnricherMonitorThread.run(XmlEnricherMonitorService.java:451)

  • Difficult to tell.

    If you upgraded to 10.33 and jumped through multiple UCMDB versions, you could have some inconsistencies on configuration level.
    Does it create a dump file?

    The JVM dies also? Do you have an orphan process?

  • Did you perform an upgrade recently?  CUP upgrade? If so the xmlenricher port on the probe could be have a conflict. I changed mine from 34545 to 34546 and the enricher started.

  • Hi 

    I am also facng the same problem. recently i upgraded from cp25 to cp26. And on one of the probe XML Enricher service is not getting started.

  • How you chnaged the port number i mean from which file?

  • Unfortunately I have had no success resolving the issue.  I did try to change the port number from the dataflowprobe properties file.  There is an xmlenricher section with port configuration.  Changing the port did not resolve the issue for me.  I'm thinking I will have to reinstall.

    Bob

  • Verified Answer

    Try to go to this location C:\hp\UCMDB\DataFlowProbe\bin\xmlenricher. There is one wrapper file try to chnage the value over there for me it works.