(UCMDB) Support Tip - UCMDB and Probe Service doesn't shutdown correctly

Problem

The UCMDB server fails to start properly (although the status of the service shows 'started') and the following error appears in the wrapper log file:

ERROR  [WrapperSimpleAppMain] - Failure starting jetty server
MultiException[java.net.BindException: Address already in use: bind, java.net.BindException: Address already in use: bind, java.net.BindException: Address already in use: bind]

 

Resolution

This issue may appear when some other software uses the UCMDB port then UCMDB service gets stopped.

To troubleshoot this issue the following can be done:
1. Run 'netstat -abv > netstat.txt' to get the list of ports and processes.
2. Within the result netstat.txt file find 8443 port (your UMDB port) and see which process is using it.
3. Stop that process and start the UCMDB service.