ERROR CODE- 63000] Recnciliation issue

Hi

 

We are getting the below error when tring to re-run one of the discovery job for already discovered CI.

 

I have attached the error.log file here.

 

What will be the reason for this error?When i checked for CI "133e3f74525622549157b4bb05b7cfac" given in this error, Its not existing then why its still looking for this CI.?

 

 

 

2013-10-09 12:43:43,651 [Process Results Thread-Host Connection by WMI] (ResultsProcessing.java:871) ERROR - Error processing results, on job [Host Connection by WMI], on trigger CI [42296f1b6b522a226be9f963a6ea72a5]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : [ERROR CODE- 63000] appilog.common.system.exceptions.AppilogDataException: CMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 133e3f74525622549157b4bb05b7cfac : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : operation DataInAddOrUpdateData : operation com.hp.ucmdb.discovery.framework.world.operation.update.impl.WorldOperationCreateOrUpdateObjectBulk

 

Parents
  • Could you please try to press right click on the discovery job and choose Clear Probe Result Cache for the probe?

    Let us know if this helps.

  • Getting the same error..its urgent please help.

     

    Any help appreciated.

     

    Warm regards,

    Milap

  • I'm getting the same issue but not for a discovery, for a Connect-It scenario.

     

    I logged a P2 with HP Support and they have so far been frustrating and practically refused to help me. Been a week since they last replied, seem to not give a sh!t about the issue.

     

    2014/03/25 10:18:2.000	0	1	(0) \r\n--- Start of server-side exception ---\r\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nCMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]\nError while trying to [addOrUpdate] on level [1]! appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]\nCMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 8fe4815d9cc9a29e9e95794fd1ffa70f : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID='520cb3f2b5fceaad610243b64c2d4722' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.model.operation.update.impl.bulk.ModelUpdateBulksMixed@5a8b3d89' Customer ID='1, id name: Default Client' \nContext='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''} : operation DataInBulkOperation : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID='a2ebc235fc3604c97b0cf2696f778f4e' Message='General CMDB request' Operation='com.hp.ucmdb.reconciliation.datain.operation.DataInBulkOperation : FAILED!! [ID=1098994331] [Customer ID=1] [Changer=UCMDB: User:admin,LoggedInUser:admin]                        [total=18.734   , manipulation= 0.125   , identification= 3.593   , identification.query= 2.328   , identification.match= 0.250   , merge= 6.359   , update= 8.204   , merge.query= 0.781   , merge.loa= 0.141   , update.model.topology= 0.094   , update.model.post_validation= 3.375   , update.model.db= 0.938   , update.history= 3.640   , update.loa= 0.047   ]  [durations: identify= 3.593 dataIn= 6.937] [Ignore From Cmdb-  0 Ignore From Bulk-  0 Merge Operations-  2 Merged CIs-    2 Type Changes-    2 Max Topology Level- 1] [Datas to update- 1002] [Referenced Data-    0] addOrUpdate    :  [Objects For Update- location(334) Workstation(334)] [Links For Update- membership(334)] [Referenced Objects-] [Referenced Links-] Message: nt' Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''}' Customer ID='1, id name: Default Client' \nContext='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''}\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.createCmdbResponseOnCmdbError(RequestProcessor.java:453)\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:197)\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:117)\r\n at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:571)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:24)\r\n at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:56)\r\n at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:34)\r\n at com.hp.ucmdb.api.server.OperationExecutorForApi.e...

     

    Any help would be much appreciated. Have the same issue with SM9\UCMDB intergration scenario, gives this error:

    2014/03/25 05:33:36.958	1	1	(0) \r\n--- Start of server-side exception ---\r\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nCMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]\nError while trying to [addOrUpdate] on level [1]! appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]\nCMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 68d13e9e222d1b9a31561199fb280806 : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID=´fa71f1cc7cf0a8a66bde8ab5bc7a8123´ Message=´General CMDB request´ Operation=´com.mercury.topaz.cmdb.shared.model.operation.update.impl.bulk.ModelUpdateBulksMixed@20909a47´ Customer ID=´1, id name: Default Client´ \nContext=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´} : operation DataInBulkOperation : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID=´6e1cf309b1b14747edfdf1c2c4bd4459´ Message=´General CMDB request´ Operation=´com.hp.ucmdb.reconciliation.datain.operation.DataInBulkOperation : FAILED!! [ID= 656188236] [Customer ID=1] [Changer=UCMDB: User:admin,LoggedInUser:admin]                        [total= 3.657   , manipulation= 0.016   , identification= 1.172   , identification.query= 1.000   , identification.match= 0.079   , merge= 0.796   , update= 1.594   , merge.loa= 0.266   , update.model.topology= 0.048   , update.model.post_validation= 0.656   , update.model.db= 0.265   , update.history= 0.500   , update.loa= 0.047   ]  [durations: identify= 1.172 dataIn= 0.891] [Ignore From Cmdb-  0 Ignore From Bulk-  0 Merge Operations-  0 Merged CIs-    0 Type Changes-    0 Max Topology Level- 1] [Datas to update-  369] [Referenced Data-    0] addOrUpdate    :  [Objects For Update- ci_collection(123) business_application(123)] [Links For Update- containment(123)] [Referenced Objects-] [Referenced Links-] Message: nt´ Context=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´}´ Customer ID=´1, id name: Default Client´ \nContext=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´}\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.createCmdbResponseOnCmdbError(RequestProcessor.java:453)\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:197)\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:117)\r\n\tat com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:571)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:24)\r\n\tat com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:56)\r\n\tat com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:34)\r\n\tat com.hp.ucmdb.api.server.OperationExecutorForApi.executeOperation(Ope...

    Have tried everything imaginable, seems to only have started occurring since upgrading to 10.10 for me.

  • I'm getting the same issue but not for a discovery, for a Connect-It scenario.

     

    I logged a P2 with HP Support and they have so far been frustrating and practically refused to help me. Been a week since they last replied, seem to not give a sh!t about the issue.

     

    2014/03/25 10:18:2.000	0	1	(0) \r\n--- Start of server-side exception ---\r\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nCMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]\nError while trying to [addOrUpdate] on level [1]! appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]\nCMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 8fe4815d9cc9a29e9e95794fd1ffa70f : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID='520cb3f2b5fceaad610243b64c2d4722' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.model.operation.update.impl.bulk.ModelUpdateBulksMixed@5a8b3d89' Customer ID='1, id name: Default Client' \nContext='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''} : operation DataInBulkOperation : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID='a2ebc235fc3604c97b0cf2696f778f4e' Message='General CMDB request' Operation='com.hp.ucmdb.reconciliation.datain.operation.DataInBulkOperation : FAILED!! [ID=1098994331] [Customer ID=1] [Changer=UCMDB: User:admin,LoggedInUser:admin]                        [total=18.734   , manipulation= 0.125   , identification= 3.593   , identification.query= 2.328   , identification.match= 0.250   , merge= 6.359   , update= 8.204   , merge.query= 0.781   , merge.loa= 0.141   , update.model.topology= 0.094   , update.model.post_validation= 3.375   , update.model.db= 0.938   , update.history= 3.640   , update.loa= 0.047   ]  [durations: identify= 3.593 dataIn= 6.937] [Ignore From Cmdb-  0 Ignore From Bulk-  0 Merge Operations-  2 Merged CIs-    2 Type Changes-    2 Max Topology Level- 1] [Datas to update- 1002] [Referenced Data-    0] addOrUpdate    :  [Objects For Update- location(334) Workstation(334)] [Links For Update- membership(334)] [Referenced Objects-] [Referenced Links-] Message: nt' Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''}' Customer ID='1, id name: Default Client' \nContext='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''}\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.createCmdbResponseOnCmdbError(RequestProcessor.java:453)\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:197)\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:117)\r\n at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:571)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:24)\r\n at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:56)\r\n at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:34)\r\n at com.hp.ucmdb.api.server.OperationExecutorForApi.e...

     

    Any help would be much appreciated. Have the same issue with SM9\UCMDB intergration scenario, gives this error:

    2014/03/25 05:33:36.958	1	1	(0) \r\n--- Start of server-side exception ---\r\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nCMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]\nError while trying to [addOrUpdate] on level [1]! appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]\nCMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 68d13e9e222d1b9a31561199fb280806 : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID=´fa71f1cc7cf0a8a66bde8ab5bc7a8123´ Message=´General CMDB request´ Operation=´com.mercury.topaz.cmdb.shared.model.operation.update.impl.bulk.ModelUpdateBulksMixed@20909a47´ Customer ID=´1, id name: Default Client´ \nContext=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´} : operation DataInBulkOperation : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID=´6e1cf309b1b14747edfdf1c2c4bd4459´ Message=´General CMDB request´ Operation=´com.hp.ucmdb.reconciliation.datain.operation.DataInBulkOperation : FAILED!! [ID= 656188236] [Customer ID=1] [Changer=UCMDB: User:admin,LoggedInUser:admin]                        [total= 3.657   , manipulation= 0.016   , identification= 1.172   , identification.query= 1.000   , identification.match= 0.079   , merge= 0.796   , update= 1.594   , merge.loa= 0.266   , update.model.topology= 0.048   , update.model.post_validation= 0.656   , update.model.db= 0.265   , update.history= 0.500   , update.loa= 0.047   ]  [durations: identify= 1.172 dataIn= 0.891] [Ignore From Cmdb-  0 Ignore From Bulk-  0 Merge Operations-  0 Merged CIs-    0 Type Changes-    0 Max Topology Level- 1] [Datas to update-  369] [Referenced Data-    0] addOrUpdate    :  [Objects For Update- ci_collection(123) business_application(123)] [Links For Update- containment(123)] [Referenced Objects-] [Referenced Links-] Message: nt´ Context=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´}´ Customer ID=´1, id name: Default Client´ \nContext=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´}\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.createCmdbResponseOnCmdbError(RequestProcessor.java:453)\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:197)\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:117)\r\n\tat com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:571)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:24)\r\n\tat com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:56)\r\n\tat com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:34)\r\n\tat com.hp.ucmdb.api.server.OperationExecutorForApi.executeOperation(Ope...

    Have tried everything imaginable, seems to only have started occurring since upgrading to 10.10 for me.

  • I'd suggest following set of action.

    1.  In case problem persist after it openeing support calls.
  • Timtator, we also use connect-it scenario. we have ucmdb 10.01. I have the same error in our connect-It scenario which is populating data , updating one attribute into ucmdb . Have you resolved this error? what modifications did you have to make to resolve this error?

  • Hi folks,

     

    There are multiple reasons why Error Code 63000 comes up, you have to analyze the error message description.

     

    Here are some examples that I've seen and resolved:

     

    Memory issue

    2013-12-13 10:40:03,979 ERROR - !!!FAILED!!![Operation #2063472445 Name=DataInAddOrUpdateData]
    com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! Error while trying to [addOrUpdate] on level [2]! Java heap space

     

    Relationship aged out

    2013-09-23 12:44:58,846 ERROR - !!!FAILED!!![Operation #1197248024 Name=DataInAddOrUpdateData]
    com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.model.exception.InvalidModelUpdateException :
    Couldn't update link/s (in strict mode) since one (or more) links don't exist in CMDB typology.
    The links that don't exist are:

     

     

    Conflicting oidToHostClass.xml and SNMP.gz rules for the same OID, both has rules to output for both class router and switch

    com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.
    attempted to match :
    Bulk - (router:[$TempObject3b2437b8369819cb42636e51c0ece903]), (switch:[$TempObject12d9b59bb83f12fe2109d55fddde6429])
    Cmdb - (router:[7098ef10163d3c97c971176e4fef030b])
    Bulk contradicting types were divided to [router,switch]
    CMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.

     

     

    In shameer_pm's error: 

    Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 133e3f74525622549157b4bb05b7cfac 

    Looks like a relationship has aged out.

     

    Looks like the same cause in Timtator's first error log:

    Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 8fe4815d9cc9a29e9e95794fd1ffa70f

     

    One way to verify is to search for a relationship with that ID and see if it exists

Reply
  • Hi folks,

     

    There are multiple reasons why Error Code 63000 comes up, you have to analyze the error message description.

     

    Here are some examples that I've seen and resolved:

     

    Memory issue

    2013-12-13 10:40:03,979 ERROR - !!!FAILED!!![Operation #2063472445 Name=DataInAddOrUpdateData]
    com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! Error while trying to [addOrUpdate] on level [2]! Java heap space

     

    Relationship aged out

    2013-09-23 12:44:58,846 ERROR - !!!FAILED!!![Operation #1197248024 Name=DataInAddOrUpdateData]
    com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.model.exception.InvalidModelUpdateException :
    Couldn't update link/s (in strict mode) since one (or more) links don't exist in CMDB typology.
    The links that don't exist are:

     

     

    Conflicting oidToHostClass.xml and SNMP.gz rules for the same OID, both has rules to output for both class router and switch

    com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.
    attempted to match :
    Bulk - (router:[$TempObject3b2437b8369819cb42636e51c0ece903]), (switch:[$TempObject12d9b59bb83f12fe2109d55fddde6429])
    Cmdb - (router:[7098ef10163d3c97c971176e4fef030b])
    Bulk contradicting types were divided to [router,switch]
    CMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
    Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.

     

     

    In shameer_pm's error: 

    Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 133e3f74525622549157b4bb05b7cfac 

    Looks like a relationship has aged out.

     

    Looks like the same cause in Timtator's first error log:

    Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 8fe4815d9cc9a29e9e95794fd1ffa70f

     

    One way to verify is to search for a relationship with that ID and see if it exists

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