Hello,

We set an integration point to populate RTSM from Atrium.

The integration works well for Cis, but not for links. RTSM when querying Atrium doesn't retrieve link whereas there are links between objects (Computer system and IPEndpoint ) in Atrium.

Here what we get from the probeMgr-adaptersDebug log:

  Query data for: Class <BMC_ComputerSystem>, Namespace <BMC.CORE>, Query <Company="IPSEN" AND TEL_AdresseIP!="" AND TEL_AdresseIP!="Service">, Attributes List <['Name', 'SerialNumber', 'ManufacturerName', 'Model', 'Type', 'TokenId', 'TEL_PID', 'Site', 'TEL_ReportingLibre1', 'TEL_ReportingLibre3', 'TEL_ReportingLibre4', 'TEL_OrganizationOutilsLevel11', 'TEL_OrganizationOutilsLevel12', 'TEL_OrganizationOutilsLevel13', 'TEL_OrganizationOutilsLevel14', 'TEL_OrganizationOutilsLevel21', 'TEL_OrganizationOutilsLevel22', 'TEL_OrganizationOutilsLevel23', 'TEL_OrganizationOutilsLevel24', 'Category', 'Item', 'Company', 'TEL_AdresseIP']>, Children List <[]>, Parent List <[]>
<2015-04-21 10:25:17,454> [INFO ] [JobExecuterWorker-0:DS_Atrium to BSM_Import data from Atrium] - Retrieved 1122 objects of type BMC_ComputerSystem
<2015-04-21 10:25:17,456> [INFO ] [JobExecuterWorker-0:DS_Atrium to BSM_Import data from Atrium] - Query data for: Class <BMC_IPEndpoint>, Namespace <BMC.CORE>, Query <Company="IPSEN" AND Address!="Service">, Attributes List <['Address']>, Children List <[]>, Parent List <[]>
<2015-04-21 10:25:20,420> [INFO ] [JobExecuterWorker-0:DS_Atrium to BSM_Import data from Atrium] - Retrieved 1144 objects of type BMC_IPEndpoint
<2015-04-21 10:25:20,421> [INFO ] [JobExecuterWorker-0:DS_Atrium to BSM_Import data from Atrium] - Query data for: Link <BMC_Dependency>, End1 Class <>, End2 Class <>, Namespace <BMC.CORE>, Query <None>, Attributes List <[]>
<2015-04-21 10:25:20,455> [INFO ] [JobExecuterWorker-0:DS_Atrium to BSM_Import data from Atrium] - Retrieved 0 links of type BMC_Dependency
<2015-04-21 10:25:20,691> [INFO ] [JobExecuterWorker-0:DS_Atrium to BSM_Import data from Atrium] - End atrium_query.py
<2015-04-21 10:25:20,692> [DEBUG] [JobExecuterWorker-0:DS_Atrium to BSM_Import data from Atrium] - Finished script atrium_query.py

Would you help us find the cause of this issue ?

Thanks!

fzomafo