I have on problem with uCMDB 10.10 - SM 9.21 (Applications version) ticket federation.
With a query in uCMDB I can get count of Incident tickets via federation but relation to CIs doesn't work.
In this environment there are changes how CIs are identified, mapping isn't normal:
uCMDB: name = SM: logical.name
uCMDB: sm_id = SM: id
uCMDB: name = SM: network.name
uCMDB: xx_name = SM: logical.name
Does this affect to the federation?
Does anyone have a good document about configuring federation? Or what should be done to get the this working?