Sync from CMDB to SM Failing

Hello,

When we try to update CIs from UCMDB to the Service Desk, it fails. These various errors are from logs on the UCMDB server. Has anyone seen them before or do you have an idea of what settings/logs we should be looking at to troubleshoot this further? Thank you for any help!

FROM fcmdb.syncronizer.log:

2009-10-30 14:15:58,585 ERROR - Replication [Update_AllCIs] error!!!
appilog.framework.shared.manage.impl.MamResponseException: CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException : Push objects failed

Caused by: com.hp.ucmdb.federationspi.exception.DataAccessGeneralException: SOAP fault received: A CXmlApiException was raised in native code : error 19 : scxmlapi(19) - Doc Engine call failed with cc -1

FROM cmdb.log

2009-10-30 14:16:23,618 [RMI TCP Connection(2116)-xxx.xx.xxx.xx] (ConfigChangesUtil.java:414) ERROR - createClassesCapabilities: add class capability for class = HistoryAttributeChange
2009-10-30 14:16:23,633 [RMI TCP Connection(2116)-xxx.xx.xxx.xx] (ClassCapabilitiesFactory.java:118) DEBUG - getOperators for class config className = HistoryRelationChange; isDerived = false; isAllAttributesSupported = false; attributeOperatorsConfigs = [[attribteName = change_create_time operators = [ [GREATER, LESS, GREATER_EQUEL, LESS_EQUEL, CHANGED_DURING]]

FROM fcmdc.dataaccess.log:

2009-10-30 14:15:10,365 [RMI TCP Connection(2114)-xxx.xx.xxx.xx] (DataAccessContainerManagerImpl.java:101) DEBUG - the adapter CS_ServiceManager_Targetis not started yet. trying to start
2009-10-30 14:15:10,521 [RMI TCP Connection(2114)-xxx.xx.xxx.xx] (DataAccessAdapterCommandUpdateDestination.java:47) DEBUG - Execute DataAccessAdapterCommandUpdateDestination for targetId = CS_ServiceManager_Target
2009-10-30 14:15:58,554 [RMI TCP Connection(2114)-xxx.xx.xxx.xx] (AbstractDataAccessAdapterOperation.java:40) ERROR - com.hp.ucmdb.federationspi.exception.DataAccessGeneralException: Push objects failed

 

P.S. This thread has been moved from Application Perf Mgmt (BAC / BSM) Support and News Forum to CMS and Discovery Support and News Forum. -HP Forum Moderator

Parents
  • Here are more errors.. has anyone seen these before? Thanks!!

    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Unrecoverable error in application: se.external.add.record on panel call.rad
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Unrecoverable error in application: ddm.Main on panel process.data
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Unrecoverable error in application: ddm.processData on panel set.add
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Process panel set.add in RAD ddm.processData encountered error in line 4 (ddm.processData,set.add)
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Cannot evaluate expression (ddm.processData,set.add)
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Cannot evaluate expression (ddm.processData,set.add)
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Bad arg(2) oper = (ddm.processData,set.add)
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:Cannot evaluate expression (ddm.processData,set.add)
    2232( 5896) 11/19/2009 13:43:32 RTE I Undisplayed terminal message:JS Library functions (discoveryEvent.populateNewCI) does not exist (ddm.processData,set.add)

    AND

    RTE D docEngine call returned internal cc=-1 for action Create on file joincomputer
  • Error Doc CC -1  occurs when there is some special characters which the web services fails to handle. 

    try to copy the data into notepad and find out some special characters( chinese characters like box symbol which you will not be able to find out using excel ).

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