I have an doubt,
In our environment Business service mapped with CI collection and ci collection are mappled with an ci's
Business service->CI collection->CI's
Some point of time Business service mapped with Business application and Business app mapped with CI collection and Ci collection map with CI's
Business service->Business app->CI collection->CI's
how it will work ?? I mean to say what is the difference between CI collection and Business app ?
If Service manager is an Business app why they consider again service manager as CI collection ?