Troubleshooting reconciliation issues

Hello everyone,

 

Could someone please point us to the best way to troubleshoot reconciliation issues?  We need some pointers like logs, tracing, etc...

 

Thank you and regards

Parents
  • Hi,

     

    The key is having the reconciliation log on debug for any reconciliation issues. Since it gets filled very fast, try to reproduce the issue on a smaller scale, like only one trigger if possible.

    Of course depending on the issue, if the problem is CIs are ignored, you need to check the ignored.log which will tell you the reason why the CI was ignored, if it's a merge, then the merged log which again will point to why those Cis were merged and into what.

     

    Regards,

     

    Diana 

Reply
  • Hi,

     

    The key is having the reconciliation log on debug for any reconciliation issues. Since it gets filled very fast, try to reproduce the issue on a smaller scale, like only one trigger if possible.

    Of course depending on the issue, if the problem is CIs are ignored, you need to check the ignored.log which will tell you the reason why the CI was ignored, if it's a merge, then the merged log which again will point to why those Cis were merged and into what.

     

    Regards,

     

    Diana 

Children