Support Tip: Internal error occurred when accessing UCMDB

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This article describes what to be performed when trying to access UCMDB and receive a message "internal error occurred". In error.log we found this warning message: WARN [qtp41248458-45][] (:) - /ucmdb-ui/login_page.jsp com.mercury.topaz.cmdb.shared.base.CmdbException: LW-SSO error. LwssoUtils object was not initialized.

Read the full Support Tip and resolution here.

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