(UCMDB) Support Tip: Azure by Web services Response code 403

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Environment

UD Content Pack version 2021.02 and latest.

 

Cause

From version UD Content Pack 2021.02 onward, Azure by Webservices and Basic Azure by Webservices jobs use Discovery Probe Gateway for trigger query. The previous versions use of these jobs Uri Endpoint. Perhaps, when upgrading the trigger query does not upgrade and remains as the old version when the scripts for the jobs expect discovery probe gateway.
https://docs.microfocus.com/doc/Universal_Discovery_Content_Pack/2020.11/AzureWebServicesJob
https://docs.microfocus.com/doc/Universal_Discovery_Content_Pack/2021.02/AzureWebServicesJob

 

Resolution

One needs to change certain settings to be able to see the discovery probe gateway in the CITs, because it is not visible OOTB, please do the following:
Administration -> Infrastructure settings
1. Filter by column choose to be name and type root.
2. Find object root and open the fall down selection menu.
3. Choose root
4. Restart your Local Client only (not UCMDB server just re-login)

Then to change the Trigger Query of the discovery, need to go to:
1. Universal Discovery -> Azure by WebServices -> Properties -> double click Query Name: probe
2. After you open the popup with the trigger Query topology, just right click the Uri endpoint and delete it.
3. Then find on the side Discovery Probe Gateway and drag it in the field

After this you should be able to run the job successfully.
It is recommended to go back to the infrastructure settings menu and restore the Root Object to be Managed Object.
Administration -> Infrastructure settings
1. Filter by column choose to be name and type root.
2. Find object root and open the fall down selection menu.
3. Select Managed Object to restore it back to default (This will keep only the CI Types which are used by customer regularly and will remove hidden CITs to avoid confusion and unwanted mistakes).

 

Additional Information:

https://docs.microfocus.com/doc/Universal_Discovery_Content_Pack/2020.11/AzureWebServicesJob
https://docs.microfocus.com/doc/Universal_Discovery_Content_Pack/2021.02/AzureWebServicesJob

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