This course is designed to provide an understanding of the fundamental concepts and applications of the Universal Discovery (UD) solution. Participants learn various discovery methods and learn how to implement these methods. Federation and leveraging of actionable information are also introduced in the context of Discovery operations and management. The hands-on lab environment uses UD version 2022.05.

Upon successful completion of this course, you should be able to:

• Identify the evolution of the Configuration Management System (CMS) from the Configuration
• Management Database (CMDB), the need for CMS, and working of CMS
• Define the concept of Universal Discovery (UD) and be able to identify its applications and types
• Identify the architecture and deployment process of UD, and the installation and setup of the

data flow probe and its log files

• Define the concepts of discovery adapters, discovery jobs, discovery scripts, and other discovery

resources

• Use CMS UI and Admin UI for discovery activities
• Perform application dependency mapping discovery and inventory discovery
• Use the zone-based discovery method and discovery activities
• Design and build agentless and agent-based discoveries, and use inventory scanners
• Work with the Software Library Viewer and various inventory tools
• Use the application recognition process and discovery rules
• Use the Discovery Troubleshooter
• Get an introduction to Automated Service Modeling
• Use UD to support UCMDB integrations

To be successful in this course, you should have the following prerequisites or knowledge:

• General knowledge of IT operations, familiarity with business services and service management
• Familiarity with the ITIL V3 Foundations subject area and the Configuration Management System

(CMS) in particular

• Background in network or enterprise application administration and knowledge of enterprise

architectures in a production IT infrastructure

• Working knowledge of websites and browsers
• Familiarity with testing concepts

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