(UCMDB) Support Tip: How To Resolve Could not perform snmp connection error in Host Connection by SNMP discovery

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Environment

uCMDB version 2022.11, 2023.05
 

Situation

<log start="2024-02-20 11:44:53" severity="debug">Unexpected SNMP_AGENT Exception:
Traceback (most recent call last):
File "SNMP_Connection_Utils", line 1615, in mainFunction
File "SNMP_Connection_Utils", line 1548, in testConnection
Exception: java.lang.Exception: Could not perform snmp connection to {IP}
</log>

 

Cause

Based on logs, such issue is related to SNMP v2 and v3 - GET Request Operation Type in the SNMP credential settings.
 

Resolution

Perform the steps below;

1. Right-click on the SNMP credential, and select edit in the previous UI.

2. Change the "GET Request Operation Type" from Get-bulk to Get-Next.

3. Increase the timeout setting to 6000.

4. Click on OK and test the discovery job.

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