The journey to a future-state IT Monitoring can be hazardous to the well-being of your business. We believe this Gartner market guide identifies the top five actions for I&O leaders to improve business outcomes. Key findings include:

• The ITIM tool market is witnessing a blurring of lines between it and other monitoring segments, including APM and NPMD, that are catering to increasingly hybrid, modular, dynamic and cloud-based environments.
• Some AIOps platform vendors are adding data capture capability to their portfolio through open-source agents, acquisitions or partnerships, potentially competing with existing ITIM tool capabilities.
• ITIM vendors are including advanced analytics capabilities within their existing tools, helping organizations deal better with the challenges of integrating multiple monitoring tools.
• ITIM tools are providing I&O leaders with visibility across hybrid infrastructures and emerging architectures (e.g., containers and microservices) and the ability to monitor IoT devices.

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