ESM – Fast Track to Business Resilience Jan 19 2021


Enterprise Service Management Set Free

Virtual Event

ESM—Fast Track to Business Resilience

19 January 2021 | 9:15–14:30 GMT | 11:15–16:30 SAST

Today’s uncertain and volatile business environment has made one thing perfectly clear—we need our Service Desks more than ever!

More employees are working from home and no longer have access to the ‘friendly IT Guy’, plus demands for innovation and required changes to maintain user experience and remote access to critical business applications, is only increasing the pressure.

In short, the number one lesson learnt over the past few months is the need to better manage disruptive change, ensuring Service Teams are equipped to respond and recover quickly, maintaining business resilience.

To learn how you can build your business resilience and help your Service team respond to change, join our virtual event on 19 January 2021 as we review how Enterprise Service Management (ESM) delivers the staying power you need. You’ll discover:

  • Why ESM is so much more than a service desk strategy.
  • How to control change risk with Configuration Management System (CMS).
  • How Robotic Process Automation (RPA) can improve enterprise-wide efficiencies.
  • The benefits of ESM with built in discovery, automation, and AI.
  • How two customers successfully adopted ESM in 2020. 

Give yourself this day to gain ESM expertise. See demos of Micro Focus ESM solutions. Hear how customers are putting our products to work. Network with your peers in the industry. And grab lunch on us (we’ll be sending you an evoucher) – for the full agenda, please click here. It promises to be a highly informative and thought-provoking day.

Register now to reserve your place.


Raquel Winkler
Micro Focus Community Manager
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