Created On:  14 January 2011

Problem:

How to do a clean un-install or re-install of Enterprise View Express

Resolution:

1. Stop the Apache Tomcat service.
2. Remove Enterprise View from Control Panel - Add or Remove Programs
2. Delete the EV folder in C:\Program Files\Apache Software Foundation\Tomcat 6.0\webapps\
3. Delete everything in C:\Program Files\Apache Software Foundation\Tomcat 6.0\work\Catalina\localhost
4. Delete EV.xml in C:\Program Files\Apache Software Foundation\Tomcat 6.0\conf\Catalina\localhost
5. Delete everything in C:\Program Files\Apache Software Foundation\Tomcat 6.0\temp
6.  Empty the Recycle Bin - delete everything from it
7. Restart the computer
8. Stop the Apache Tomcat service.
9. Install the EV and any hotfix
10. Start the Tomcat service.

Note :  It will be necessary to configure Enterprise View from the start, by selecting a workspace to be used.
Incident #2495118