Created On:  10 September 2012

Problem:

When installing Enterprise Analyzer 3.3, the following error is displayed:

The installer has encountered an unexpected error installing this package, This may indicate a problem with this package. The error code is 2738.

How can this be corrected?

Resolution:

From an Admin Cmd Prompt:

C:\Windows\system32>reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

The operation completed successfully.

C:\Windows\system32>c:\windows\syswow64\regsvr32 vbscript.dll

See http://www.jakeludington.com/windows_7/20091115_error_2738_could_not_access_vbscript_run_time_for_custom_action.html for more details.

Incident #2585812