any customer that is migrating from OML directly to OBM 2020.05, wants to continue working in a similar way, specially H24 Control Rooms operators, on managing the events in the Browser.
On OML an operator is used to "Own" and "Disown" an event with a simple mouse click.
Whereas, with OBM, one has to explode event details and then de-assign o re-assign it to another group/operator and then save, so that multiply by 4 the mouse clicks to be done to execute similar operations.
Is it possible to have an "Auto-deassign" (similar to OML "Disown")function available directly by Context Menu pointing on the needed event(s) ?
See images for any clarifications.
Thanks for voting!