Business rule: Send e-mail to owner if comments are added (not by owner)

Idea ID 2826909

Business rule: Send e-mail to owner if comments are added (not by owner)

would like to be able to create such rule.....

2 Comments
Admiral
Admiral

...one of the basic reasons to use Octane is not to use e-mail and get all communication tracked in Comments. When new comments are added the user assigned to the case should be notified......this is only possible if user chooses this by following a defect

Should be possible to add default by a rule - most other applications supports this

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Hi @Jesper ,

Channing the status to 'waiting for votes'.

 

Thanks,

Adi 

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