automatic SLA compute

automatic SLA compute

Hi,

Very often, we have SLAs with our suppliers.

To compute those SLAs, we can create UDFs with plenty of dates and make computation on them.

A nicer way would be to have an automatic delay computation between the phases.

For example for defects, Octane could provide automatically the delays between new and opened, new and fixes, new and closed, opened and closed, fixed and closed and so on.

Thanks

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