ALM-Client does not work anymore (ALM-Client funktioniert nicht mehr)

[Reto_3]

We have a wired error message when starting ALM-Client on 3 PC's

These PC worked fine yesterday but not anymore today????

It appears after  Staring ALM (launching the browser (we use IE7) but before the login Screen is displayed ALM-Client does not work anymore (ALM-Client funktioniert nicht mehr)

If you click details it says: An unhandled exception ('System.Configuration.ConfigurationErrorsException') occurred in ALM-Cleint.exe.

IE freezes and you have to kill it though task manager.

We have ALM 11 Patch level 4 or SP2,  Win 2008 R2 Server and MS-SQL DB (original english versions)

[Stepan Janca]

Hi,

try to reinstall ALM client. Search for uninstall KB document at Self-solve search at HP SSO pages. After it install ALM client again.

Best regards,

Stepan

[Reto_3]

I did this in the mean time but It did not help.

[Stepan Janca]

its time to contact HP support.

Stepan

[Reto_3]

LOL, i did that too in the mean time, looks like we are the only one having this problem. sometime the Frorum is much quicker with right answers, sometimes not 🙂

I will post my findings e.g. HP's here 🙂

[Reto_3 · Accepted solution]

.NET Framework 3.5 SP1 was compromised.

After repairing it ALM worked fine again.!