Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..
1041 views

ALM Desktop Client : 12.21 patch 1 OK - 12.21 patch 2 issue login screen ?

Dear all,

I have a weird thing going on trying out patch 2 of ALM 12.21.  There where we had no issue with the Desktop Client on 12.21 patch 1 we have one with patch 2.

With patch 2 triggering the ALM login screen we receive : ALM.  Loading Please wait... Following client components were not downloaded successfully : 1 . C1 . CLoader :Loader : (Error 1260) This program is blocked by group policy. For more information, contact your system administrator. Extension manifests merge failed. See mmerge.log.txt for details.Close all connections to Server and try again.

Just like with patch 1 also for patch 2 we built our .msi for the ALM Client and installed that one first without problems.

Other tests we did on a fresh PC with Windows 7 Enterprise SP1 x86 :

1) Open IE with run as admin and trigger the "ALM 12.21 patch 2" ALM Desktop Client URL -> same issue

2) Running after 1) on the IE opened with run as admin the URL for ALM Client regristration and retry afterwards once more ALM Desktop Client URL of "ALM 12.21 patch 2" -> same issue

3) On the same PC as used for 1) and 2) above opening IE with run as admin and trigger the "ALM 12.21 patch 1" ALM Desktop Client URL -> all goes fine and we receive the login screen ! 

I'm really puzzled about this one.  If somebody has a clue ?

Thank you in advance.

 

12.21.02_IssueALMDesktopClient.JPG

 

0 Likes
2 Replies
Highlighted
Micro Focus Expert
Micro Focus Expert

Try running IE as Administrator when accessing ALM to install the new client.

This should allow the install to proceed and only needs to be done once.

Phil Trostel
0 Likes
Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..

Hi Phil,

Thank you for your comment 🙂

Try running IE as Administrator when accessing ALM to install the new client.

You must have slipped that part I assume 😉 but as you can read in my post the weird thing is that even with running IE as administrator we get the issue for ALM v12.21 patch 2.  For ALM v12.21 patch 01 this works (just like it does for that version after installation of the MSI ALM Client we made).

The issue is that we haven't found any way to run from a client PC version 12.21 patch 02 (Remote desktop client).

The only thing we succeeded in is running locally the Desktop Client through IE from the ALM application server that patch 02.

 

Any other ideas on how to proceed

 

Thank you !

 

Best regards,

Jan

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.