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Absent Member.. Absent Member..
Absent Member..
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Getting error while accessing customization module of a particular project in HP ALM 12.2

Hi,

We are getting error 'Failed to get policy status error while accessing customization module in hp ALM 12.2. This happens only with one project and we can able to access customization module in all other projects. When I am clicking ok on this error clip board, it throwing another error object reference not set to an instance of an object'

Please find the error screen shots attached.

 

Thanks

Satya

 

 

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3 Replies
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Respected Contributor.. Respected Contributor..
Respected Contributor..

Have you done alrady a verify project maintenance activity of the concerned project through the Site Admin tool ?

If it would show issues you should proceed with the repair actions (automatic or manual given the result of the verify) but be sure to have a backup of the project before (especially the database part).

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New Member.

Hi,

I have tried verifying the project and the logs shows "no issues found" and still shows the same issue.

Could you please suggest anyother solution to resolve this issue.

This issue occurs only in one project.

Thanks,

Sudhakar

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New Member.

Take backup of project and DB. Remove project and restore it again

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