Absent Member.
Absent Member.
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Issue Authenticating via Excel Add-in

Hi

We have recently upgraded ALM from 11.52 to 12.53. Since then, some of the users who have been accessing company network through VPN are having issue with new 12.53 Excel upload addin. They can access the ALM in IE without any issue but when they try to authenticate from Excel add-in, they are getting the message "Unable to connect to the ALM server. Please check the server URL". Attached screenshot.

unable.JPG

We had tried what we could:

- Reinstalling Addins

- Installing Client Registration

- Installing ALM Connectivity

But no luck. Is this a known issue? Do we have a fix for this?

 

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3 Replies
Fleet Admiral
Fleet Admiral

First, there is no attachment. is it happening to all the users? 

What is the current version of your Excel Addin? 

i know the error is something irrelevant for the questions asked, but I heard that version 12.20 & later of this Excel add-in is solving most of the issues, why dont you give a try for it.

Well we have our last resort as HPE, if you have a valis SAID.

(If this helped, accept as solution )
(Posts and opinions made here are my own and do not reflect the opinions of my employer)
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Absent Member.
Absent Member.

Few things you can check

  • Double check the url. Provide only upto qcbin
  • Make sure that you have Registerd ALM Client
  • Try after installing TDConnect.
Aneejian
www.aneejian.com
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Absent Member.
Absent Member.

Did you ever resolve this issue, and if so how?

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