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Not Able to connect to Quality Center using Microsoft Excel Add-in.

Hi ,

 

When i'm trying to upload a test case using Microsoft Excel in to Quality Center, at step 5 the Excel Add-in window freezes. Not able to Continue after this Step.

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Sorry I forgot to updat the Versions of Quality Center and Microsoft office being used - QC 10 and Office 2007

 

Can any one let me know what exactly could be the issue. 

 

I have Installed the following,

 

Microsoft Excel add-in and TD Connectivity add-in.

 

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Follow these tips.

1. Uninstall and install the TDAddin again. Make use close all the microfot apps like outlook, excel etc, then do the install.

2. Please make sure that you are provinding the correct URL, UserName and password.

 

If this didnt workout. Try doing it on Excel' 03 or Excel'10.


Thanks,
Anil Nandam.
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Hello Anil,

 

Thanks for your solution, unfortunately this didn't work. I have been using the same version in my system. I'm able to upload the test cases. But i'm really not sure what could be an issue with my colleague's system.

 

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What is the OS of the system that is having the problem?  When the add-ins were installed on that system, was the user logged into the system one who had Administrator privileges for the workstation?

 

I had this problem with a Win7 system and contacted HP support.  What we eventually found to be the problem, in my case, was a folder that should've been created when the add-in installed was missing.

 

1. Navigate to C:\Program Files\Microsoft Office\Office\XLStart\TDAddin.

2. Create a folder called "Tasks" under the TDAddin directory.

3. Open Excel, and export your data. You should be able to get past step 5.

4. Under the Tasks folder you should now see the mapping files

 

If this doesn't work, I'll give you all the other things we tried first.

[If this post solves or helps solve your issue, mark the thread as solved and give KUDOS to the author for their assistance.]

(Opinions expressed in my postings are mine alone, and do not reflect the opinions of my employer.No warranties express or implied for any solution/suggestion posted.)
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Hi Trudy,

 


Yes, I did log in with Admin privileges , OS - Windows 7 Professional, 64 bit Operating System.

 

I guess XLStart folder was available. I did compare my system with my colleague's. But I should check for TASKS folder and last two steps of your solution. 

 

 

Let me try this and get back to you.

 

Thanks for your response.

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Hi Trudy,

 

I Created the Tasks folder in TDAddin Directory. After creating I was able to upload a test case in the QC.

 

Coming back I don't see any mapping files in the Tasks folder and becoz of this every time I try to upload the Test Case I have to map  the excel and then upload the test case. 

 

I guess the solution helped me partially but I appreciate if you can get more updates on this to get this resolved.

 

Thanks,

Geethika

 

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According to the dialog I had with HP support, as of Patch 15 for QC 10 there was a limitations for Windows 7 users with the Excel Add-in.  The engineer said "will needed to be granted permission to the "TDAddin" folder to allow saving of mappings."  I also find the following note in the dialog:

 

"In the readme for patch 14 [for QC v10] it does list that mappings can’t be saved, but it says that is for non-admin users of Vista and Windows 7, or admin users running IE in Protected Mode.  We are members of the Administrators group, and have been careful to select Run As Admin when launching IE and installing any products on our workstations.  Our default IE setting have Protected Mode disabled.  "

 

So, you may want to double check your QC patch level and make sure you have the most recent patch, and review the patch readme file to see if these issues have been resolved.  We are on QC v11, so I don't have a v10 system that I can look at or test this out.

[If this post solves or helps solve your issue, mark the thread as solved and give KUDOS to the author for their assistance.]

(Opinions expressed in my postings are mine alone, and do not reflect the opinions of my employer.No warranties express or implied for any solution/suggestion posted.)
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Hi Turdy,

 

Thanks for the below information. We are Working on QC 10, Patch Level 4. I searched for the below information but couldn't find it anywhere then realised we are stil having QC 10, Patch level 4.

 

 

How can we get the lastest patch for QC 10? 

 

 

 

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If you have a support contract and an SAID, you can get it through the OpenView support website.

 

http://support.openview.hp.com/

 

[If this post solves or helps solve your issue, mark the thread as solved and give KUDOS to the author for their assistance.]

(Opinions expressed in my postings are mine alone, and do not reflect the opinions of my employer.No warranties express or implied for any solution/suggestion posted.)
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As a follow up to this, we are currently updating our machines from Windows XP to Windows 7 and ran into this issue where we could not get passed Step 5.

 

We created a "tasks" folder in the  "C:\Program Files (x86)\Microsoft Office\Office14\XLSTART\TDAddin" and this resolved our issue

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OS : Win 7

HP QC : V10

Ofice 2003

 

error : While Uploading Test cases , Stuck at Step 5 [clicking the The 'Next' Button doesnt take to next screen]

 

Resolution : As per post Creating 'Tasks' folder under  C:\Program Files\Microsoft Office\Office\XLStart\TDAddin worked.

It allowed the Maps to be written in Tasks.

 

Thanks.

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