QC ALM v11.52 stops sending autoemails (from time to time)

[shivajidatta]

QC ALM v11.52 (+ patch 2) stops sending autoemails sometimes and we need to restart the ALM service for the email to start working again.  

Any ideas why? And any workarounds?

[Jesper]

We have decided to deactivate automail and have build it into workflow....this works and mail is sent instantly....no 10 mins delay either:)

We had same problems on QC 9.0 and earlier and took the decision when upgrading to HP ALM 11.00 - have no regrets so far

BR jesper

[shivajidatta]

I see.. I can think on similiar lines.  Will it be possible for you to privode the code that triggers this email?

[Avinash01]

Sample senario.

Auto e-mail when Test status set to Ready

Sub Test_FieldChange(FieldName) On Error Resume Next
If Test_Fields("TS_STATUS").Value="Ready for Testing" then tdc.SendMail "TestPlan Lead","TS_DESIGNER","Tests are ready for Testing","TS_SUBJECT""TS_DESCRIPTION",NULL,"HTML"
End if
On Error

Hope this helps.

Thanks,

Avi.

[shivajidatta]

Thanks Avinash!

However, can you provide something for defects?  e.g. send email to a,b,c when defect status or priority changes or if a field has a value.