Access Manager SSO to Remedy ARS
Remedy ARS can be a powerful tool for managing parts of the ITIL framework. A powerful tool also requires powerful access controls. NetIQ Access Manager can easily be configured to control access to Remedy while still making it less cumbersome for end users.
First is a Form Login Failure section:
Notice the Page Matching Criteria which is
ARERR. Obviously, how you respond to failed login is up to your business, but this failure just simply leaves the user on the login page.
Next is the actual Form Fill:
doLogin(). This is the important bit as it does the scrambling of the password.
Obviously you don't want the Form Fill engine processing all arsys pages for the form "loginForm", so set up a Protected Resource for just the URI
/arsys/shared/login.jsp and assign your Form Fill policy (along with your Authentication Procedure and Authorization).
Commit and test.