Anonymous_User Absent Member.
Absent Member.
672 views

Access Manager Appliance Error HTTP Status 500


After installing NetIQ Access Manager Appliance v4.2, everything is good
on Access Manager Admin Console, Identity Server and Access Gateway is
running properly with Green Health but when i try for Access Manager
Portal via below URL

https://nam.internal.local:8443/portal/

and Click on Login, it will give me below error

HTTP Status 500 - java.lang.NullPointerException

type Exception report

message java.lang.NullPointerException

description The server encountered an internal error that prevented it
from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:549)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:470)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

root cause

java.lang.NullPointerException
org.apache.jsp.users.intro.login_jsp._jspService(login_jsp.java:67)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

note The full stack trace of the root cause is available in the Apache
Tomcat logs.
Apache Tomcat


I hope someone can help me out to fix this issue.


--
vikram_singh
------------------------------------------------------------------------
vikram_singh's Profile: https://forums.netiq.com/member.php?userid=11432
View this thread: https://forums.netiq.com/showthread.php?t=55371

0 Likes
2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Access Manager Appliance Error HTTP Status 500

On 2/16/2016 7:14 AM, vikram singh wrote:
> Portal via below URL
>
> https://nam.internal.local:8443/portal/
>
> and Click on Login, it will give me below error
>
> HTTP Status 500 - java.lang.NullPointerException


My memory is a little bit sketchy but should the url be /portal/users?
https://nam.internal.local:8443/portal/users
What does the reverse proxy configuration show for the path of the protected resource?

--
-----------------------------------------------------------------------
Will Schneider
Knowledge Partner http://forums.netiq.com

If you find this post helpful, please click on the star below.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Access Manager Appliance Error HTTP Status 500


Will Schneider;265272 Wrote:
> On 2/16/2016 7:14 AM, vikram singh wrote:
> > Portal via below URL
> >
> > https://nam.internal.local:8443/portal/
> >
> > and Click on Login, it will give me below error
> >
> > HTTP Status 500 - java.lang.NullPointerException

>
> My memory is a little bit sketchy but should the url be /portal/users?
> https://nam.internal.local:8443/portal/users
> What does the reverse proxy configuration show for the path of the
> protected resource?
>
> --
> -----------------------------------------------------------------------
> Will Schneider
> Knowledge Partner http://forums.netiq.com
>
>
> You are right, full URL is
> "https://nam.internal.local:8443/portal/users/intro/login.jsp"
> and the protected resource path is "/portal/users/intro/*"



--
vikram_singh
------------------------------------------------------------------------
vikram_singh's Profile: https://forums.netiq.com/member.php?userid=11432
View this thread: https://forums.netiq.com/showthread.php?t=55371

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.