Anonymous_User Absent Member.
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Aegis 2.1 and 2.2: Discontinuation of Support - Late 2014


Please be advised that effective *September 1, 2014*, support will be
withdrawn for *NetIQ® Aegis® 2.1* and *Aegis 2.2*. You may continue to
use these product versions after the support withdrawal date; however
they will be in “Withdrawn” status under our Product Lifecycle and you
will no longer receive hotfixes, updates or support from NetIQ Technical
Support for these product versions.

In order to improve and better support our customers, we recommend that
all NetIQ Aegis 2.x customers upgrade to the most appropriate NetIQ
Aegis release as soon as possible.

This Product Announcement applies to the NetIQ Product Schedule. There
are no changes to part numbers or pricing with this announcement.

HOW DO I UPGRADE TO THE NEW VERSION?

Current Version

Supported upgrade:

Aegis 2.1 --> Aegis 3.0*

Aegis 2.2 or above --> Aegis 3.1

* Aegis 2.1 to Aegis 3.0 is a supported upgrade. Customers on Aegis 2.1
wishing to move to Aegis 3.1 will have to upgrade first to Aegis 3.0 and
then to Aegis 3.1.

(Note: Aegis 3.1 is currently scheduled to be released near the
beginning of October, 2013.)

If you are current on your maintenance agreements and would like to
upgrade to the current version of NetIQ Aegis, please click on the link
below. Instructions on how to upgrade can be found in the release notes
located in the product documentation folder.



TO UPGRADE PLEASE CLICK HERE:


· NetIQ Aegis: http://www.netiq.com/support/aegis/



Please contact NetIQ Technical Support for assistance with the upgrade
process.

If you need to verify your maintenance status, please contact your NetIQ
Account Manager.

WHAT LEVEL OF SUPPORT CAN I EXPECT TO RECEIVE FROM NETIQ BETWEEN NOW AND
THE SUPPORT WITHDRAWAL DATE OF SEPTEMBER 1, 2014?

· Following the end of the time period set forth in this notice,
NetIQ will no longer provide updates, upgrades, hotfixes or accept
support requests for the products identified in this notice. Associated
Knowledge Base articles will remain available for a period beyond this
withdrawal date.

Please contact your NetIQ account manager or NetIQ Technical Support if
you have any questions about this advisory. A list of how to contact
NetIQ is available online
athttp://www.netiq.com/about_netiq/contactus.asp.

Additional NetIQ Technical Support details include:

· Global Technical Support phone numbers:
www.netiq.com/Support/contactinfo.asp

· Email: support@netiq.com

North America support manager:

o Kevin Haggard at +1 713 418 5837 or kevin.haggard@netiq.com



EMEA support manager:

o Sinead McDonagh at +353 91 782 613 or sinead.mcdonagh@netiq.com


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wheaps
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Anonymous_User Absent Member.
Absent Member.

Re: Aegis 2.1 and 2.2: Discontinuation of Support - Late 2014


The one section about what happens between now and the end of support
may be confusing to some. Until the withdrawal date of Sept 1, 2014--
all support benefits for Aegis 2.1 and 2.2 are in place for those who
have paid for them. *After September 1, 2014*-- NetIQ will no longer
provide updates, upgrades and hot fixes for Aegis 2.1 or 2.2. Support
requests on these products will also not be accepted after September 1,
2014-- only Knowledge Base articles will be available for a limited
time.


--
wheaps
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