Robotic Process Automation (RPA) is here and for real. In the past couple of years, RPA has witnessed great attention owing to its multiple benefits. According to Forrester, the RPA services market will grow to reach $2.9 billion by 2021 and $12 billion by 2023.
Key drivers of RPA adoption
As modern enterprises are rooted to evolve, the RPA marketplace is flourishing in pursuit of the digital transformation. Below are some key business drivers:
- Increased workforce productivity with the implementation of robot workers
- A priority shift from operational tasks to core business
- Reduced human efforts with standardized processes, performed by robots
- Visible reduction in labor costs by hiring virtual workforce
- Improved accuracy in business process execution
RPA has always existed as a part of innovation for a long. Back then, it entailed automation of small processes such as data entry and posting, interactive voice response (IVR), document retrieval, etc. With the advent of technological advancement in the Business Process Management (BPM) industry, the expectation spectrum for RPA has broadened. Now, RPA vendors are integrating AI-enabled capabilities into their offerings, and companies are leveraging them for automating more complex processes that we will discuss further.
To take your digital transformation journey to the next level, you need to make substantial efforts for RPA adoption.
Automating tasks that do not need human intervention
Redundant tasks are tedious, exhaustive, and more prone to human errors. You need to contemplate all the implementation points of RPA in your organization and enlist the processes or tasks that can be automated.
Many enterprise operations require constant approvals, recurring execution, and a structured workflow to get the work done. Such activities not only drain your resources’ mental capacity to think productive but also choke their bandwidth to contribute to the business strategically.
Outlined are some of the tasks and processes that you should consider handing over to bots:
- Repetitive, monotonous, and time-consuming tasks — Data entry, copy-pasting, data processing, data transfers, etc.
- Processes that use a recurrent, standardized workflow for execution — customer or employee onboarding, enterprise resource planning (ERP), customer relationship management (CRM), and order shipments (tracking, scheduling, etc.).
- Tasks that need more accuracy and less of human mistakes like — Payroll releases, invoicing, user information filling and verification, etc.
- Data-driven processes — Competitive analysis, activity monitoring and logging, detailed reporting, and analytics-driven anomaly detection.
Once you have evaluated the business cases and organization-wide readiness for RPA initiatives, ‘know-why’ is your next phase in the BPM evolution.
Why organizations need robo workers or RPA solution around them
Understanding the need for bringing in robo workers and what value they will drive for you is very important before integrating any solution with your existing systems. Web-based or API-driven bots help you control the everyday operations sprawl without disrupting your existing systems. Besides, an enterprise-grade RPA solution enables you to meet compliance and regulatory requirements.
Hence, it makes more sense if robo workers perform orchestrated, automated processes whereas humans take up the strategic thinking.
What should the right solution look like
Building up your own programmed RPA software from scratch defeats the purpose of accelerating business process delivery and, you end up investing more than your resource costs. An intelligent RPA solution provides interoperability by easily integrating with your legacy as well as modern applications.
To empower your workforce with engaging value-driven work, Micro Focus RPA provides an efficient and more optimal way of delivering business processes. The cross-platform solution supports over 200 applications and technology stacks to foster augmented innovation. Micro Focus’ Operations Orchestration (OO) and Unified Functional Testing (UFT) capabilities are consolidated in the RPA solution to enable you to build bots that play by rules. Using its intuitive design studio, you can easily record running screens or script UI-based human activities to embed them into operations workflow further. These structured steps connect your business processes end-to-end and enhance the accuracy of robo workers.
Moreover, to handle sudden process requests or fluctuations in workloads, you have the flexibility to scale robots up or down on demand without compromising on high availability. Micro Focus RPA uses a queue-based architecture to manage and assign client requests to available bots uniformly. It also provides a centralized, self-service dashboard that gives you complete control over robots and lets you monitor every activity. For enhanced security, each bot has its unique set of encrypted login credentials.
Their high resilience maintains the seamless flow of your processes. They detect any change in the UI interface with advanced object recognition and perform accordingly. This helps you keep your underlying architecture and applications intact.
A planned RPA initiative is the bedrock of your successful digital transformation. Enterprises leveraging the robo power of RPA-enabled solutions are expected to unfold greater business value. Though the BPM model of tomorrow is not going to evolve overnight, stakeholders constantly need to adapt and pivot quickly to have the edge.
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