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KG-HP Trusted Contributor.
Trusted Contributor.
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APM keeps removing SiteScope from Monitored by field in CI properties

Hi,

I have been facing this issue for a while now.

We have EMS integration monitors which are sending SiS (11.32) metric data to APM (9.30). While I can see measurement data in cross performance reports as well as user reports. For a few of the CIs though, when I go to IT universe Manager, to change the "Monitored By" field to Sitescope, it automatically removes this field the next time I open CI properties. This issue is hampering setting HI on those CIs.

Have you faced a similar issue in your environment? Any suggestions of how you fixed it would be great!

Please note this is a Production environment and the issue occurs only on a few CIs.

Regards,

KG

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KG-HP Trusted Contributor.
Trusted Contributor.

Re: APM keeps removing SiteScope from Monitored by field in CI properties

I checked the CI history and noticed it is the enrichment rule which is overriding the value in Monitored By field. Any idea on why is it doing so or how to check the rule resetting the value?

~KG

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Micro Focus Expert
Micro Focus Expert

Re: APM keeps removing SiteScope from Monitored by field in CI properties

is your APM integrated with OMi?

i suggest to submit Support case and they will help you find out the enrichment rule and how to fix it.

KG-HP Trusted Contributor.
Trusted Contributor.

Re: APM keeps removing SiteScope from Monitored by field in CI properties

Hi Asaf,

We only have SiteScope and APM integration. We already opened a support case with HPE and looks like there is a OTB enrichement rule which is removing the "monitored by" attribute for selected CIs. HPE has involved the RnD team now to look into this.

Will update the forum once I have an update.

Cheers!

KG

KG-HP Trusted Contributor.
Trusted Contributor.

Re: APM keeps removing SiteScope from Monitored by field in CI properties

Hi Guys,

I was able to fix the issue by deactivating the OOB enrichment rule "Remove Monitored By from SiteScope CIs".

Now the only question is, does it affect my SiS APM integration? I have not found any issues yet, but it would be great if you could share knowledge if you've had experince with this enrichment rule , and if it is necessary.

Cheers!

KG

 

Micro Focus Expert
Micro Focus Expert

Re: APM keeps removing SiteScope from Monitored by field in CI properties

The root cause of the issue is your own actions:

>>>For a few of the CIs though, when I go to IT universe Manager, to change the "Monitored By" field to Sitescope...

It's not clear why you were trying to manually change this field, as it's supposed to be set automatically depending on which data collector monitors the CI (if any at all).

The enrichment rule "Remove Monitored By from SiteScope CIs" simply cleans up the Monitored By attribute of a CI if this CI has no related SiteScope Measurement or SiteScope Monitor CIs. In other words, such CI has no any evidence that it's being monitored by SiteScope.

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